Introduction

Current Fairplay Club members and potential clients have queries concerning the Fairplay Club website, account registration and login processes, privacy policies, customer service, and the security of client accounts. These queries affect an intending client’s decision to divulge personal information to Fairplay Club. It is therefore the right of potential clients to get answers to these queries to enable them make an informed decision.

This document provides answers to the questions clients of Fairplay Club have, answers these questions and identifies where clients of Fairplay Club can assess the web sites they are accessing. This document includes the concepts of web use like Trust, Misrepresentations, Transactions, and Responsible Use.

As policies and practices of websites are not uniform across all countries and can change at any time, it is the responsibility of potential clients to assess web site evaluations of trust, assess availability, security and payments (where applicable) of websites rather than relying on marketing information, user reviews and comments.

What is Fairplay Club?

Fairplay Club is a virtual/online gambling platform and associated services. Fairplay Club provides its members and prospective members basic information about its services, including how to log in and perform account related functions. Fairplay Club can not provide its members and prospective members assurances regarding the regulatory status of the site, the identity and location of the site administrator/operator, the reliability of the services and other goods provided by the site and assurances concerning the site’s integrity and trustworthiness. Members and prospective members need to evaluate these aspects of the site on their own.

1. How can Users Obtain Information About Fairplay Club?

Users are advised to check the operators’ names. Look for marketing information, including public documents (e.g. terms and conditions, policies, etc.), customer service and contact information, and check if the website has the operators’ names. Server updates may be released.

Old information should be disregarded, and verified facts should be given preference over opinions. Information available on review forums is usually biased.

2. How can Users Check if They Can Access the Fairplay Club Website?

There are many reasons for restricted access to a website, such as planned (or unplanned) website or server maintenance and/or updates. An empty web page does not indicate the website is restricted.

Check the spelling of the website address and domain name. If in doubt, check with a trusted source. Do not use website(s) that requires(s) the user to install/run software on their computer.

Unverified and/or misrepresented website links shared via unofficial means should be avoided.

3. What do Users Need to Know About Fairplay Club Login?

Users are required to safeguard their account security and recover account access using documented procedures. Use verified pages for login.

Our support team is unavailable to assist with account access due to resource constraints. Before contacting us, please ensure that you are connected to the internet, using the most current version of your browser, and have correctly entered your login information.

If you contact us for help with account access, you will likely be asked for your login information. Users are advised that no one, including the support staff, should be provided with their user name or password. If a user is contacted and asked to provide their user name or password, the support staff should be notified immediately.

Customers are required to be aware of the laws applicable to them and their use of the Service and understand them prior to using the Service. The Service may be modified or updated from time to time and users may be required to accept additional or modified terms and conditions in order to continue using the Service.

The Service is available only after it has been verified that the individuals providing the Service are legally entitled to operate the Service and that the Service is legal to provide. If the Service does not meet this condition, it should not be provided.

Users are required to exercise extreme caution when using any Service that guarantees or promises users returns, no risk bets, or guaranteed withdrawals. No promotional statement should replace users' due diligence.

Privacy and Personal Information Protection

You can minimize the risk of others collecting your personal information by limiting the information you post online. Review a website’s privacy policy to understand the types of information that the website collects. Provide the minimal amount of information necessary to complete a transaction. Do not provide your financial documents to sites and messaging services you do not trust.

Password Security and Account Protection

Create and use strong and unique passwords for your accounts. Use multifactor authentication if it is available. Keep your devices and apps up to date. Do not use sensitive accounts on public computers. When you are finished using a sensitive account, log out. Lock your devices when not in use.

What to Do If Financial Information Is Disclosed

Change your passwords to secure ones if you think they have been disclosed. Notify the service provider if you think your financial information has been disclosed. Call your bank to verify the status of the payment and do not cancel a payment unless you verified it was not processed. Multiple, repeated payment requests may complicate the investigation into the cause of the problem. Use the authorized means of contacting your service provider. Complain and keep a record of all your communications with the service provider if you think it is warranted.

8. What are the Signs of a Fraudulent Website?

An alteration of a legitimate domain name may be an indicator of fraudulent websites. Offers with prices that are too low may be fraudulent. Some offers will include warning signs that will let the user know of potential fraud. These warning signs may include: an offer to immediately pay the user, unexpected or unknown charges, an offer made by an unknown person or operator, and/or the offer requests the user’s personal information. Offers that state the user will receive something of value, and there is a sense of scarcity or urgency to the offer, may be fraudulent.

A website may appear legitimate, but it may not be.

There are many methods to create a fraudulent offer.

9. What are the Next Steps if Users can't Resolve an Account Problem?

If a user is unable to resolve a problem with their account, the user should make a detailed description of the problem, and keep any related documents. Before sending the documents, the user should cover or remove sensitive personal information.

Reporting Fraud or Unauthorized Transactions

To report fraud or unauthorized transactions, contact your verified provider or payment institution. If you wish to support your case or document your complaint, you may cover or remove sensitive or personal data.

Responsible Use

To use something responsibly means to understand the risks and take action to keep yourself and others safe. Responsible use means you’re taking action to stay safe mentally, physically, and financially, and to keep your personal information secure.

Understanding the Financial Risks of Gambling

As required by FCC regulations 47 C.F.R. § 1.1916, we are required to disclose that the outcome of any gambling or betting service is uncertain and financial losses are possible. It is strongly recommended that you do not bet to recover financial losses, do not borrow money to bet, and do not bet to meet a financial need.

Protecting Children

As a parent/guardian, you are required to inform children of the financial dangers of gambling/betting and that you are legally liable for any transaction your child makes online.

Time Management

Participate responsibly and set time limits and take breaks if you feel overwhelmed. Stop using the service if it negatively impacts your daily activities of living (ADLs) and responsibilities.

Understanding Applicable Laws and Policies

Research the laws and policies if you feel the need to participate in this service. Contact your service provider if this is something you feel you need to do.