Six months ago, "AI agent" in a consulting pitch usually meant a chatbot bolted onto a support page. That's not what AWS means anymore. In June 2026, AWS Professional Services published a candid account of how it rebuilt its own consulting arm around agents, not as an add-on, but as the operating model. And the numbers it's citing are the kind that make procurement teams sit up....
For years, CRM automation has helped businesses streamline repetitive tasks such as assigning leads, sending follow-up emails, updating customer records, and routing support tickets. While these rule-based workflows have improved efficiency, they often fall short when dealing with complex customer interactions or dynamic business scenarios. As organizations embrace AI-first operations,...
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